We stand behind the quality of our products. If you are not completely satisfied with your purchase from this website, simply return it within 30 days for a prompt exchange, replacement or refund. Please note that we do not accept returns on custom orders.

You must return the merchandise in the same condition in which it was received. All returns are subject to a 15% handling and restocking fee. Refund will be given to original purchaser only. Proof of purchase will be required. Please read our instruction below about how to return merchandise to 665.

Non-Returnable Items

Undergarments, cock and ball gear, tit toys, gags and dildos are not returnable, so please be specific on sizing and select these items carefully.

Refused Orders

If you refuse your order when the carrier makes an attempt to deliver your package you will assume responsibility for the shipping charges in both directions from 665 to your address and from your address back to us. You will also be responsible for any additional handling fees charged by the carrier and a 15% 665 restocking fee. No Exceptions to this policy will be permitted.

Returning Merchandise

To return merchandise within 30 days, call (818) 678-9193, and request a Return Authorization Number*. An exchange, replacement or refund cannot be issued unless you have a Return Authorization Number. To ensure prompt processing of your return, please follow the shipping instructions below carefully.

  1. Securely repack the merchandise in the original shipping box or other packaging that will protect merchandise from damage during shipping.
  2. In large, bold print, clearly mark the RETURN AUTHORIZATION NUMBER* on two outside panels of the box.
  3. Send your package prepaid and insured to:


    665 Distribution Center
    Attn: Returns Department
    R.A.# _________________
    9854 De Soto Avenue
    Chatsworth, CA 91311

  4. We recommend you ship via UPS, RPS or parcel post insured. Always retain your return shipping information and receipt for tracking purposes. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. 665 Inc. will not be held responsible for packages lost or damaged during shipment back to 665. Return Authorization Expiration

A Return Authorization Number is valid for 60 days from the date of issue. Please allow 2 to 4 weeks for exchanges or replacements. On credit card orders, please allow 2 billing cycles for a credit to appear on your statement for returned merchandise.

*IMPORTANT:

Any merchandise/package sent without a Return Authorization Number will be refused.